Privacy Policy

This policy applies to personal information handled by Craige Hardel Coaching across everything we run:

1. This website and any page hosted on it, including contact forms and booking flows.
2. Private coaching and accountability coaching, including discovery calls, session notes, and scheduling.
3. The High Achiever Society, including the free community, paid membership tiers, live calls, and member profiles.
4. The High Achiever's Podcast, including listener emails, guest correspondence, and any recordings.
5. Courses, workshops, newsletters, and free resources such as planners, assessments, and downloads.

We keep this deliberately narrow. If a piece of information is not needed to deliver coaching, run a membership, or answer your question, we do not ask for it.

Every category above maps to a specific purpose. If a purpose stops being relevant, the data behind it goes too.

1. To deliver coaching and sessions. We need your contact details, your booking, and your context to show up prepared rather than starting from zero every call.
2. To run your membership or account. Community access, tier benefits, course progress, and live call invitations all depend on an account record.
3. To take payment and manage subscriptions. Transaction records support billing, receipts, refunds, and the cancellation terms published on this site.
4. To send what you asked to receive. Newsletters, podcast updates, and resource downloads are sent because you requested them — and every one includes an unsubscribe link.
5. To answer your messages. Replies, support questions, and policy queries are handled using the communication history attached to them.
6. To improve the content and the experience. Aggregate usage patterns tell us which articles, episodes, and resources actually help — and which ones do not.
7. To keep things secure and honest. Technical logs help detect abuse, spam, and fraud, and support accurate cancellation and no-show records.
8. To meet legal obligations. Where tax, accounting, or consumer law requires records to be kept, they are kept for that reason and no other.

This site uses a small number of cookies and similar technologies. None of them are for advertising, and none of them build a profile of you across other websites.

1. Strictly necessary cookies. These keep the site working — remembering a form state, keeping a session secure, or remembering your cookie choice. They cannot be switched off without breaking things.
2. Analytics. We use privacy-respecting measurement to understand which pages are read and which are not. This is aggregate, not an individual dossier, and it is not used to target advertising.
3. Embedded media. Podcast players, video embeds, and scheduling widgets may be served by third parties. Those providers may set their own cookies when you interact with them, governed by their policies rather than ours.
4. No advertising trackers. We do not run retargeting pixels, and we do not sell audience segments to anyone.
5. You are in control of your browser. Every major browser lets you block or delete cookies. Blocking the strictly necessary ones may affect how parts of the site behave, but nothing else on this policy changes as a result.

Your information is not a product. We share it only with the service providers required to run the business, and only as much as each one needs to do its job.

Money and personal data are handled by specialists, which is better for both of us.

1. We never see or store your full card number. Payment details are entered directly into the payment provider's system and stay there.
2. We do receive billing records — the amount, the date, the plan, the last four digits, and the status of a subscription. That is what lets us issue refunds and honour the terms published on this site.
3. Recurring subscriptions such as Podcast Premium, Accountability Pro, and the Inner Circle are managed by the payment provider. Cancelling stops future charges; access continues to the end of the paid period.
4. Tax and accounting records are retained for the period the law requires, even after an account is closed, because that obligation sits with the business rather than with the individual.

Data that has no purpose left to serve is deleted. These are the working retention periods, not indefinite placeholders.

You do not need to cite a regulation to use these. Ask in plain language and it will be handled.

1. Encryption in transit. This site and our booking and payment flows use HTTPS, so information is encrypted as it travels.
2. Access is limited. Only Craige and the small number of people who need to run the business can access personal information. It is not browsable by anyone else.
3. Passwords and accounts. Where an account exists, use a strong unique password. We cannot protect an account whose credentials have been shared or reused.
4. Third-party providers are chosen carefully and are expected to apply their own security standards. Their infrastructure and storage locations are governed by their policies.
5. International transfers. Some providers store data outside your country. Where that happens, transfers rely on the safeguards those providers have in place, such as standard contractual clauses.
6. No system is perfect. If a breach ever affected your information, you would be told directly and promptly, along with what happened and what to do about it.

1. Newsletters and updates are sent because you subscribed. Every message includes a one-click unsubscribe, and unsubscribing does not affect a coaching arrangement or membership.
2. Service messages — booking confirmations, session reminders, receipts, and policy notices — are part of delivering the service and are sent regardless of marketing preferences.
3. Community participation is public to other members. Posts, replies, and profile details inside the High Achiever Society are visible to the community. Do not post anything there you would not want other members to read.
4. Podcast guests and recordings. Interviews are recorded and published. Anything specific to a recording — consent, editing, publication timing — is agreed in writing beforehand.
5. Testimonials and case studies are published only with permission, and you can withdraw that permission later. Where requested, we will remove or anonymise the attribution.

This service is built for adults pursuing goals, careers, and businesses. It is not directed at children.

1. We do not knowingly collect information from children. Memberships and coaching are intended for people aged 18 and over.
2. If a younger person's details have been submitted, tell us and the record will be removed promptly.
3. Where a parent or guardian contacts us on someone's behalf, we will ask for confirmation before acting on the request.

1. This policy may be updated as the coaching, Society, and podcast offers evolve. The version published on this page is the one currently in force.
2. Material changes will be flagged. If something meaningfully changes how your information is used, you will be told directly rather than left to notice a new date at the top.
3. Questions about privacy: use the contact form on the main site, or reply to any email you have received from us.
4. Unresolved concerns: if you are not satisfied with how a request was handled, say so. If it still is not resolved, you are entitled to raise it with your local data protection authority.